Returns & Exchanges

At CASSON, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return policy on all eligible items. Please ensure products are in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original boxes with all protective inserts to prevent damage during transit.

• 3.
  Ship Your Items

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.